ITIL® 4 Specialist: Business Relationship Management

Overview

The ITIL® 4 Specialist: Business Relationship Management certification is designed for IT professionals responsible for managing business relationships between IT service providers and stakeholders. This module provides practical insights into stakeholder engagement, value co-creation, and service relationship management, ensuring IT services align with business objectives.

As part of the ITIL 4 certification path, this course equips learners with skills to build strong business relationships, improve customer satisfaction, and enhance service strategy.

Why Choose LEARNINGS24X7?

Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
Self-Paced eLearning & Instructor-Led Options – Flexible learning tailored to your needs.
Comprehensive Study Materials – Digital eBook, Official Sample Papers.
Corporate & Bulk Discounts – Special pricing for teams and organizations.

Course Outline

Module 1: ITIL 4 and Business Relationship Management

Understanding ITIL 4 principles in stakeholder engagement.
The role of Business Relationship Management (BRM) in ITSM.
Aligning IT services with business goals and customer needs.

Module 2: Stakeholder Identification & Engagement

Mapping stakeholder needs and expectations.
Managing and nurturing business relationships.
Effective communication and conflict resolution techniques.

Module 3: Value Co-Creation & Customer Experience Management

Ensuring business-IT alignment through value-driven relationships.
Defining and managing service expectations and experiences.
Leveraging customer feedback for continuous improvement.

Module 4: IT Governance & Risk Management in BRM

Establishing governance structures for effective relationship management.
Identifying risks in business relationships and mitigation strategies.
Ensuring service strategy supports business growth.

Module 5: ITIL 4 Business Relationship Management Exam Preparation

Official ITIL 4 sample papers and mock tests.
Exam-taking strategies & study techniques.

Learning Outcomes

Understand how to manage and enhance business relationships in ITSM.
Learn best practices for stakeholder engagement, value creation, and service improvement.
Gain expertise in customer experience management, service value systems, and IT governance.
Be fully prepared for the ITIL 4 Specialist: Business Relationship Management Certification Exam.

Who Should Attend?

IT professionals responsible for business relationship management and customer engagement.
IT service managers, business analysts, and customer success managers.
ITIL 4 Foundation certified professionals aiming to specialize in business relationship management.
Individuals seeking expertise in service value creation, stakeholder alignment, and IT-business strategy.

Prerequisites

ITIL 4 Foundation Certification.
Basic knowledge of stakeholder engagement, ITSM, and customer experience.

Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 90 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

One of the specialist modules in the ITIL 4 certification path.

Enhances career opportunities in business relationship management, stakeholder engagement, and IT governance.

Recognized globally for effective IT-business alignment and customer satisfaction improvement.

Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 Business Relationship Management exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

Digital eBook

Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

Enroll Now & Get ITIL 4 Certified!

Price: $ 2,205

Advance your ITSM career with the ITIL 4 Managing Professional CDS Certification! 🚀

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